Customers desiring to exchange an item should email us at Support@spotterup.com. In your email please inform us of the item you want to return. Spotter Up will review your request for a merchandise exchange. If it looks acceptable, you will be sent an RMA instructions email. The email will detail instructions to follow.
- The item(s) must be in the original package. Include all original packing materials, manuals and accessories to avoid additional fees.
- Please write your RMA number on the return label of your package. Be sure your RMA number is clearly visible on the OUTSIDE of the package the product is being shipped back to us.
- Please send all returns to:
Spotter Up LLC
15808 Mackenzie Manor Drive
- We are not responsible for the return shipping so for your protection use a traceable and insured shipping method for your return. NO COD’s WILL BE ACCEPTED. Any charges for COD shipments will be deducted from your refund amount. All returned items will be credited back to the credit/debit card used for the order or credited to your account if a store credit was used as payment. Once a return is processed you’ll be notified of the details via email.
- In order to ensure that you receive the correct refund, please do not include items from other orders or other shipments in the same box. Every shipment must be returned using a separate mailing label.
The customer is responsible for all shipping costs unless there was an error by Spotter Up
Once your package is received at our Return Center, we will email you confirmation of its receipt. You will see this when logging back into the ‘My Account’ portion of our website. Upon inspection of the product your exchange will be authorized and a new item will be shipped to you.
Please note that we only offer exchanges for items of the same price. If the item you want to exchange cannot be exchanged for another item, we will make every effort to find you a reasonable match. Only UNUSED and NEW items are allowed to be returned or exchanged. If your item is returned in USED condition it will result in no refund or exchange being issued.
All Cash On Delivery (COD) will be refused and returned to the shipper.
All item(s) sent via free shipping will be subject to a 25% restocking fee if refunded