What is Your Return Policy?- What Is The Return Period?
- How Do I Return Merchandise?
- Non Returnable Items.
- Questions Regarding Your Return.
1. What is Your Return Policy?
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for return 14 days from the date of purchase. If you feel your product was defective, please send it back to us prepaid.
We will let you know our findings after it has been inspected. We will replace your item or replace it with something similar and pay for the shipping back to you. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 14 days from the date of purchase. The customer is responsible for all shipping costs unless there was an error by Spotter Up Tactical Solutions
Within the U.S., if approved, you can return merchandise to Spotter Up with the option of receiving a credit, refund or an exchange. All bundled items must be returned with all components for a refund.
- What Is The Return Period?
Spotter Up will accept returns for a full refund for up to 14 days from the date of purchase. The return period begins on the date you receive your order. Include all original packing materials, manuals and accessories to avoid additional fees. We electronically secure your information solely for the purpose of returns management, in accordance with state and federal laws regarding consumer privacy.
- How Do I Return Merchandise?
Customers desiring to return an item should contact us, preferably through e-mail, and allow us to initiate a Return Merchant Authorization (RMA). We will send an RMA instructions email. The email will detail instructions to follow.
- The item(s ) must be in the original package. Include all original packing materials, manuals and accessories to avoid additional fees.
- Please write your RMA number on the return label of your package. Be sure your RMA number is clearly visible on the OUTSIDE of the package the product is being shipped back to us.
- Please send all returns to:
Spotter Up, LLC Return Center
15808 Mackenzie Manor Drive
Haymarket, VA
20169
- We are not responsible for the return shipping so for your protection use a traceable and insured shipping method for your return. NO COD’s WILL BE ACCEPTED. Any charges for COD shipments will be deducted from your refund amount. All returned items will be credited back to the credit/debit card used for the order or credited to your account if a store credit was used as payment. Once a return is processed you’ll be notified of the details via email.
- In order to ensure that you receive the correct refund, please do not include items from other orders or other shipments in the same box. Every shipment must be returned using a separate mailing label.
- The customer is responsible for all shipping costs unless there was an error by Spotter Up.
Once your package is received at our Return Center, we will email you confirmation of its receipt. You will see this when logging back into the ‘Your Account’ portion of our website. Upon inspection of the product your claim will be authorized or denied.
- Non-Returnable Items
Used items are NOT Returnable, Exchangeable nor Refundable. NO EXCEPTIONS. The items that Spotter Up ships in the mail are brand new and in unused condition. We do not differentiate between slightly used, well used or very used. Any item which comes back to us in a non-new state will not be refunded for the full amount. A minimum of 25% refund will be withheld from the purchaser.
- Items that have been damaged through customer use or abuse cannot be returned or refunded.
Spotter Up has faith in the quality of our products. If there is something wrong with your iem please contact us to begin a Return Authorization. Our goal is to make you happy. However, we reserve the right to deny refund if any item is sent back to us in a condition that was other than how it was sent out.
- Questions Regarding Your Return
Still have questions?
Contact us.
- Email: mike@spotterup.com