How Long for My Credit to Appear?- How Refunds Are Issued
- Late Refund
- Refused Item & No Refund Received
- What Happens If I Received Damaged Or?
- Incorrect Merchandise
- Defective Items
- How Long for My Credit to Appear?
After making a purchase with a credit card, a refund will be credited first to the original purchasing credit card or PayPal account within 3-5 business days. If you had already received your item and then returned it by mail, please allow 7-10 days of processing time. If you paid by Money Order, we will issue you a Spotter Up Business Check and it will be mailed to the address on file, or an address of your choosing.
- How Refunds Are Issued
You will need to return your items within 14 days. Spotter Up Tactical Solutions may determine that a refund can be issued without requiring a return. You will be notified in by a Customer Service Associate if we do not require that you mail your item back for a refund.
- Late Refund
If you haven’t received a credit for your return yet, first check for your refund at the bottom of the order’s summary page in your account page through the ‘Your Account’.
If your refund appears in your account, but you aren’t seeing the refund in your current balance, here’s what to do:
Credit Card Refund: Contact the credit card company. It may take some time before the refund is posted to your account.
Bank Account Refund: Contact your bank. There may be some processing time before the refund is posted to your account.
If your refund doesn’t appear in ‘Your Account’, and the processing time for your payment method has passed, please contact us for further assistance.
Total Refund Processing Time Includes:
7-10 business days for us to receive return from shipper
3-5 business days for us to process your return
The time it takes your bank to process our refund request*
- Refused Item & No Refund Received
If you refused a shipment and you haven’t received a refund within 7-15 business days of the date the shipment was refused, please contact us for additional assistance.
- What Happens If I Received Damaged Items?
If you received damaged items, please contact customer service within 72 hours of receiving the product. Email us at your earliest convenience. If, through speaking with a customer service representative, it’s determined that we have made a mistake, we will cover all reasonable and customary ground shipping fees.
We will either send a carrier to have the package picked up or we will credit your card for the return postage when the package arrives back in our warehouse. Either way please note this in your e-mail message to us. If you feel your item was damaged due to poor packaging, please let us know by giving us feedback.
- Incorrect Merchandise
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
- Defective Items
If your item isn’t working properly, please check the product manual (which arrives with some items). You can usually find troubleshooting and “getting started” information there. If you need additional assistance, need to request missing pieces or replacement parts, or you need warranty information, please contact Spotter Up Tactical Solutions directly.
You will have the opportunity to tell us if you want a replacement or a refund. Send the original item back to us via an economical method and, if the return was the result of our error, we’ll reimburse you for the shipping costs once we receive it back.
Your original order refund will be issued in your local currency and will be calculated with the same rate used when you placed the order.